Caring for you during COVID-19 Pandemic

Always with your safety in mind welcoming you back

At Seyf Dental our aim has been to resume dental services in a way that is safe, effective and operationally deliverable.

In developing this approach we have implemented additional measures and protocols which are in line with government guidelines and will be regularly audited against government standards.

Your next experience with the practice may be a little different but all the new measures designed with your health and wellbeing in mind. 

Please give us a call if you want to discuss your oral health, book an appointment or to simply get some more reassurance about the safety measures we have put in place – this is an unusual time for everyone and we’re here to put you at ease.

Are dentists open for ‘normal’ care?

After being closed for face-to-face appointments there are many patients getting in touch, particularly those who have been in pain, or have a dental emergency. Please understand that initially we’ll be prioritising emergencies and patients with the greatest need.

Maintaining our new safety measures also means we won’t be able to see as many patients each day.

We’ll be managing our diaries as best we can and contacting patients as soon as possible, but please be aware that it might take us a little longer to schedule your appointment. If you have any concerns or are eager to speak to us, please contact us on 0208 8782802.

We kindly ask that you do not visit the practice in-person without a pre-arranged appointment.

Are you accepting new patients?

We are accepting new private patients.

Please contact Seyf Dental to enquire about availability.

I’m in the middle of ongoing treatment what support is available?

We understand it’s a difficult time for patients who have been unable to attend follow-up appointments for their ongoing, routine dental treatment.

We will be calling patients to re-book appointments, but you can of course reach out to us if you prefer.

At first, we do expect that there will be many patients who will want to come back and see us right away, so we will prioritise appointments based on patient need. Please bear with us if we can’t book you in as quickly as we normally would.

Is it safe to have dental treatment while some COVID-19 restrictions are still in place?

Following the COVID-19 outbreak, we’ve taken the essential decision to put extra patient protection measures in place based on the best available evidence. It’s to ensure your safety so you can continue to visit our dentists with full peace of mind.

So, when you next come into practice, there will be some additional safety enhancements which you can find out more in our COVID-19 safety steps charter

If you’re nervous about what to expect when you next come into practice, please call us and we will talk you through the new safety measures in place to keep you safe.

Do I need to do anything before I come into a dental practice?

To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if you’re visiting our practice. Please see our COVID-19 safety steps charter for full details.

I’m nervous about visiting the dentist, what can I expect?

Let’s face it, not many people look forward to going to the dentist and that’s without the extra complexity of COVID-19. So we completely understand you may be more nervous about visiting the dentist than normal.

The truth is, your visit will be different. There will be more safety measures in place and consequently, our practices will feel more ‘clinical’. Our staff will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too. We’ll also ask you to use hand sanitiser and wear a face mask while in practice (these will be provided), but it’s only for everyone’s protection. Of course in reality, underneath the protective equipment, it’s still the same practice team providing your dental care.

If your child is visiting the dentist, then we suggest you have a chat with them beforehand to explain that things might be a little different than last time they visited. But explain that there’s absolutely nothing to worry about. You could run through some of the simple steps to follow when visiting the practice to help them to understand what’s going to happen.

Most children appointments last between 20-30 minutes. Please let the practice know if you’re particularly anxious, and we will do our best to look after you once you arrive.

I fall into the ‘vulnerable people’ category and I need to see a dentist, what shall I do?

When you make an appointment, please let the team know you fall into the ‘vulnerable people’ category and what, if any, extra assistance you need when you visit.

If you’d rather not visit us in practice, our practice is still providing telephone support and advice, so give us a call and we will do our best to help you.

If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy, and another person can collect this on your behalf.

What do I do if I have a dental emergency?

If you have a dental emergency, please call our practice to speak to Dr Patricia Seyf. If you’re not currently a patient at Seyf Dental practice you can still call us. We may prescribe medication, or if needed, book you in to see our dentist for treatment.